photo by Leo Reynolds
Shower Power exists because of you, our customers. You recognized a quality product and were verbal about the fact that it actually helped you clean your bathrooms better than any other product out there. So we decided to keep the dream alive, and make it available for sale online.
But instead of focusing on distractions like the marketplace or competition, we asked ourselves some simple questions:
What’s the point? Why are we doing all of this?
Well, the point is to provide quality products and excellent customer service.
Sound familiar? That’s because most half-decent businesses (in any industry) will make the same claim and throw in a bunch of other nonsense as well. So let me explain what these claims mean to us.
Quality
- Quality products actually do what they claim to do
- Quality products are useful in solving customers’ problems
- Quality products have real value
Service
Providing excellent customer service can be more difficult to define and something every company strives for (or should)…
- Excellent service means more than just a contact form or a toll free number, it means actually listening to our customers and taking appropriate action when it is needed.
- Excellent service means setting reasonable expectations yet always trying to exceed them.
- Excellent service means respecting our customers and treating them as we would want to be treated.
Everything else a company takes on, from offering reward points to donating a percentage of profits to charity, while good in spirit, is really just superfluous. Without quality, we would never attain loyal customers and, thus, never have a long-term sustainable business.
Now you may be thinking, what does all this really have to do with cleaning my bathroom? Well, you’re reading this right now because our loyal customers cared enough to contact us and tell us how much they loved our product. They inspired us to keep this company going. So we’re going to stick to the point and continue to bring you products that work and service that’s exceptional.
As long as we stick to the point, your bathrooms (and who knows, maybe even some other rooms too) will always be clean.
So, do you have a point for doing what you do? Please share it in the comments!
Why can’t I buy Shower Power in stores anymore? I love the product but the shipping on such heavy items is a killer.
Yor’re right, shipping is expensive, but if you went to the store to buy this you would have additional expenses as well. The store would add profit to the price as well as their cost of obtaining and stocking the product. You would probably pay sales tax as well. The way I figure it, I saved $2.50 per 2-pack by ordering four. That comes to a savings of $10. If I bought this locally, I would pay at least 8% sales tax (on the full price)which would add almost $5.00, for a total of $15. That is assuming that I could get the 2-pack for $14.95 (unlikely). So, I figure my savings more than covered the cost of shipping, which came to under $12.00 for my order.
well thats not really true. I use to buy shower power all the time they sold it every where, but the best place to buy it was smart and final I would get a 32 oz bottle + 30% more and it would cost aprox $3.00 so really the brothers should put back into the retail market they would make more money because alot more people would buy it.Not only that I had a lot of trouble trying to find it on the internet, then I remembered that I had an old bottle of shower power that I was using for bleach, and it had the website on it,so thats the only reason I am able to buy it today.