Shower Power Blog

Customer Service can be a hard thing to figure out…but it shouldn’t be.

Take for example a recent experience my wife and I had with a company:

We are having our first child in a few months and many of our friends and family were extremely generous and gave us gift certificates to a baby store in our area.  Typically, baby stores will go out of their way to be helpful to expectant mothers because they can count on them returning to buy things year after year as their family grows.

But when my wife went into the store to redeem her gift cards, she was told they were no longer accepting gift cards because the company just filed for bankruptcy.  So yes, we are out of some great gifts and our family and friends essentially just handed money over to this company, never to be seen again.

No need to get into a debate on bankruptcy law, as that is a topic for another day, but not honoring the gift cards is just a bad policy.  While I understand it’s the law, not only did they miss an opportunity to connect with their customers but they upset a new family and their friends who lost money.  The people who are buying gift cards in the first place are exactly the people who are recommending that store to their friends.  Why would you want to alienate the people who are bringing new customers through your door?

This brings me to Shower Power.  While just a small family business, we still want to serve our loyal customer base the best way that we can.  Being attentive and listening to our customer’s needs is the first step in creating a life-long relationship with them.

So, if there is anything we can do to help, just let us know.